Privacy Policy

Dental Planning Lab ("DPL," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit dentalplanninglab.com, browse our services, submit a contact or case inquiry, or otherwise interact with our digital dental design business.

Our services include aligner treatment planning, implant planning, complete and partial denture design, restorative CAD/CAM design, and related digital dentistry support for clinics, laboratories, and dental professionals worldwide. This policy applies to information collected through our website and through communications connected to those services.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or submit personal information to us.

We collect information that you voluntarily provide and information that is collected automatically when you use our website.

• Contact and inquiry details such as your name, email address, phone number, practice or laboratory name, country, and the content of messages you send through our Contact page or by email.
• Professional and case-related information you choose to share when requesting quotes, discussing workflows, or submitting digital dental cases, which may include patient case identifiers, scan references, treatment notes, or file metadata. You are responsible for ensuring you have the appropriate authority and lawful basis to share any patient-related information with us.
• Technical and usage data such as IP address, browser type, device information, pages visited, referring URLs, and general interaction data collected through cookies or similar technologies.
• Communications records including email correspondence, support requests, and responses related to our services.

We use the information we collect for legitimate business purposes connected to operating and improving our digital dental design services.

• Respond to contact form submissions, quote requests, partnership inquiries, and customer support messages.
• Deliver, manage, and improve our CAD design, treatment planning, and related professional services.
• Send service-related communications, including confirmations, project updates, and responses to your requests.
• Operate, maintain, secure, and improve our website, infrastructure, and user experience.
• Analyze website usage trends to understand how visitors engage with our content and services.
• Comply with legal obligations, enforce our agreements, and protect the rights, safety, and integrity of DPL, our clients, and our platform.

Where applicable under data protection laws such as the GDPR, we process personal information based on one or more of the following legal grounds: your consent; performance of a contract or steps prior to entering a contract; our legitimate interests in operating and improving our business; and compliance with legal obligations.

When you submit an inquiry or engage our services, we rely on your request and our legitimate interest in responding to and fulfilling professional dental design work. You may withdraw consent for optional communications at any time by contacting us.

We do not sell your personal information. We may share information only in the following circumstances:

• With trusted service providers that help us operate our business, such as email delivery through Resend, hosting providers, analytics tools, and security services. These providers process data only on our instructions and for the purposes described in this policy.
• With members of our internal team who need access to fulfill design work, quality assurance, account management, or support responsibilities.
• When required by law, regulation, legal process, or governmental request, or to protect our rights, property, safety, or the rights of others.
• In connection with a business transaction such as a merger, acquisition, or asset sale, subject to appropriate confidentiality protections.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, provide our services, meet legal and regulatory requirements, resolve disputes, and enforce our agreements.

Contact inquiry records are typically retained for the period needed to respond to your request and maintain a reasonable business record. Case-related files and professional correspondence may be retained according to project requirements, contractual terms, and applicable record-keeping obligations.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

Our website may use cookies and similar technologies to enable core functionality, remember preferences, and understand how visitors use our pages.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will seek your consent before placing non-essential cookies.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. You share information with us at your own risk and should use secure channels when transmitting sensitive professional or case-related data.

Dental Planning Lab serves clients worldwide. Your information may be processed in countries other than your own, including where our team or service providers operate.

Where required, we take appropriate measures to ensure that international transfers comply with applicable data protection laws and that your information receives an adequate level of protection.

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, or object to certain processing, and the right to data portability where applicable.

You may also withdraw consent for optional marketing communications at any time. To exercise your rights or make a privacy-related request, contact us at info@dentalplanninglab.com. We may need to verify your identity before responding.

Our website and professional services are intended for dental practitioners, laboratories, and business users. We do not knowingly collect personal information directly from children under 16. If you believe we have received information from a child inappropriately, please contact us so we can take appropriate action.

Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: info@dentalplanninglab.com
• Phone: +92 310 9076633
• Location: Lahore, Pakistan (serving clients worldwide)
• Contact form: dentalplanninglab.com/contact